Delivery & Returns Policy
- Taking into account that unwanted goods are returned unused, unopened and are in a state suitable for subsequent resale within 14 days of the original delivery. We will exchange your purchase and pay the return delivery costs if the product is defective or the return is a result of our error.
- With regards to the purchase of Kryolan products, shades shown on the website may not be identical to the original product shades. Please ensure your colour choice is correct as we do not exchange goods unless they are defective and have been deemed so by Kryolan here in South Africa.
- If the item is returned for any other reason you are responsible for the delivery costs. No returned merchandise will be accepted without a “Return Authorization”. We will credit you in the same manner as your original payment within 14 days of receiving the returned item.
Return address for secure delivery:
5 Pelican Place
Unit 27 The Village
- All orders are sent from our Distribution Centre within 24 working hours of the order being placed and paid for.
- Goods are not insured, should you require this facility please ask for a quote.
- Local Deliveries –
Delivery time will vary from 1-3 working days within South Africa.
Local orders to main City Centres under R1000 will incur the delivery (door to door) charge of R110.
Local orders to main City Centres over R1000 will receive delivery (door to door) free.
Should you be located outside of main centres, please contact us to confirm shipping price as there is a surchage to outlying areas.